In today’s global economy, access to information anytime from anywhere is essential to maintaining high levels of customer service and a competitive edge. Whether it is case management, insurance claims, or internal review processes, mobile devices are in use by employees in the field and are here to stay in business. In fact, mobile capture and access for internal and external clients is becoming mandatory rather than a “nice to have” option. AIIM research shows that 45% of organizations polled indicate mobile access to content is very important or vital to their organizations.
