San Jose Water and Cascadeo Partner to Help Serve 230,000 Customers
Founded in the 1800s, San Jose Water has evolved to be one of the most technically sophisticated urban water systems in the US, serving 230,00 customers in the greater San Jose, California metropolitan era. To help execute on AWS migration and management in order to deliver on an all-cloud initiative, San Jose Water chose managed services from Cascadeo.
In terms of employee-facing projects, in addition to enterprise asset management software, Blaauw and his team are working to deploy a GIS application that will available to employees both in the field and in the office. The goal is a unified experience across devices and locations.
Access to information about water mains, service lines, fire hydrants—information that can be as granular as the size of a pipe, or the year it was installed—is all critical data for San Jose Water to keep the water supply clean, compliant, and reliable. For employees who interact with this data, it increases the ability to provide exceptional customer service and better collaborate with one another, whether that is for new projects, repairs, or advanced troubleshooting.