Remote support software might not be the most obvious tool for planning business success, but it shouldn’t be underestimated. From maintaining customer satisfaction to minimizing downtime, it can be as core to your organization as any CRM or ERP system.
Consider the experience of an end-user when remote support software is difficult to use – whether it’s requiring them to change devices, excruciating response times, or having to stay on the line while the technician carries out their job. These may all seem like minor annoyances, but any of them could be enough to make your customer take their business elsewhere. And what if your customer is a Managed Service Provider (MSP) that also has its own customers to support? That can take small issues and turn them into big problems.
For organizations looking to avoid this fate, or to boost their internal remote IT support proposition, it is important to remove as many barriers between you and your customers as possible and increase responsiveness through effective remote support software, such as Rescue, built by GoTo.