SupportLogic Introduces First Set of Generative AI-Powered Features to Elevate the Agent Experience

features for Agent SX customers. Available today, Response Assist and Translation Assist solidify SupportLogic’s dedication to delivering the most advanced tech stack for empowering customer support teams or any customer-facing functions within the organization.

SupportLogic’s predictive AI has been integral in automatically extracting and analyzing customer signals to create an unparalleled support experience from day one. With the rapid emergence of generative AI technology, businesses are experiencing an unprecedented acceleration in the velocity of change. These innovations present many opportunities, as well as challenges for enterprises looking to leverage these technologies in their customer support function in a trusted, secure and responsible way.