Pathlight today unveiled Pathlight Conversation Intelligence (CI), introducing a new paradigm in AI-based customer interaction analysis. Leveraging the most sophisticated language models available, organizations can, for the first time, perform human-level analysis at scale—maximizing quality and depth of customer insight. Pathlight CI represents a major technology leap in the application of AI to the field of conversational analysis, surpassing the superficial limitations of legacy solutions.
“The most critical business insights and customer issues originate from daily interactions, yet most organizations have visibility into less than five percent of conversations,” said Alex Kvamme, CEO, Pathlight. “The bottom line is that you can’t fix what you can’t see. Not only that, but you can’t truly understand a customer’s needs and future pain points unless you’re able to deeply understand what they are saying. Pathlight CI closes this information gap by enabling customer-facing teams to uncover and address issues quickly, and giving them unparalleled insights into emerging trends.”