Pilot Catastrophe Services Chooses 8×8 XCaaS for Seamless Cloud Communications and Customer Engagement when Mother Nature Strikes

8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced that Pilot Catastrophe Services deployed the 8×8 XCaaS™ (eXperience Communications as a Service™) integrated cloud contact center and unified communications platform across their nationwide operations to provide uninterrupted cloud communications and customer engagement during natural disasters.

Pilot Catastrophe Services is an independent insurance adjusting firm, providing a complete suite of services to handle claims arising from catastrophic events, small storms, or daily claims. With adjusters spread out across the country, Pilot’s professional staff needed a cloud-based, integrated contact center and unified communications solution to support their contact centers and in-field operations and ensure communications were steady, unwavering, and updated in real-time when responding to natural disasters. They also needed a system that could quickly scale up or down, depending on the size and number of events at any given time.