Comms Group’s SME telco division Next Telecom has partnered with Australian cloud contact centre as a service technology provider ipSCAPE to enhance its capabilities in cloud communications.
“Our suite of telecommunications services and our local customer service and support combined with ipSCAPE’s service offering, makes us confident that we will deliver unparalleled client engagement and bring even more value to our customers,” said Next Telecom CEO Gavin Roache.
ipSCAPE’s cloud native software provides customer service and multichannel interactions that build loyalty and improve satisfaction.
Building on its contact centre capabilities, ipSCAPE also offers features including business intelligence, advanced analytics, and AI to drive innovation in cloud communications.