The Plantronics study, “How We Work: Communication Trends of Business Professionals,” confirms that business has never had more to say or more ways in which to say it. Working with colleagues across borders and time zones in businesses fueled by ideas rather than automation, professionals are certainly putting all these technologies to frequent—almost constant—use. In fact, 78% of those polled said their email usage had dramatically increased over the past five years—the biggest jump of all the communication methods. Many also said that they were using audio and web conferencing far more frequently (69% and 67% reported an increase in usage). Increases in instant messaging (64%), social media (61%), texting (58%), and speaking during a video conference (54%), show that we stay in touch across a range of different mediums and tools.
