Based on results from an Insurance Innovators’ survey of over 150 insurance executives, created in partnership with Smart Communications and Salesforce, this infographic finds an industry keen to build trust and loyalty, reduce the hassle factor and speed up time to settlement. Our respondents envision a future in which hyper-personalization will unlock new opportunities to improve customer satisfaction and retention.
Hyper-personalization is the route to achieving these aims
- Efficiency
- Customer Effort
- Speed