Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced the availability of Salesforce Shield for Vonage Contact Center (VCC) and Vonage for Service Cloud Voice (SCV). This provides additional compliance with corporate and industry requirements and added security features for agents using Vonage Contact Center integrated with Salesforce that enhances customer engagement while protecting customer privacy. Salesforce Shield enables businesses to protect their most sensitive customer data with tools that enhance trust, transparency, and governance for agents while making it easy for them to access the right information to create positive customer experiences. Both the Vonage Contact Center for Salesforce and Vonage for Service Cloud Voice solutions, which integrate all communications channels and plug into an organization’s Salesforce instance, support Salesforce Shield encryption. This allows users to benefit from the security Salesforce Shield provides, alongside Vonage’s cloud contact center solution to help businesses perform better, connect easier and enhance engagement with their employees and customers. For example, a healthcare company can manage personally identifiable information (PII) and protected health information (PHI) for its patients, without compromising the ability of customer service agents to search or run workflows and other key functions using that data in order to ensure patients continue to receive the best medical care.
